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埃森哲是全球领先的管理咨询、技术服务和外包机构。通过不断地开拓创新，埃森哲与客户携手合作，帮助其成为卓越绩效的企业和政府。凭借深厚的行业知识和业务流程专长、广泛的全球资源以及实践证实的丰富经验，埃森哲能够调配最合适的人才、技能和技术帮助客户提升绩效。埃森哲在全球49个国家设有分公司，员工逾152,000名。2006年8月31日结束的财政年度净收入达166.5亿美元。敬请访问埃森哲网址 www.accenture.com.cn
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| Customer Advocate 订单管理 |
工作地点：上海市 中山公园 |
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| 行业： |
咨询/服务 |
专业要求： |
不限-（财务相关专业优先） |
| 年龄： |
不限 |
性别： |
不限 |
| 工作经验要求： |
不限 |
学历要求： |
大专 |
| 外语语种： |
日语 |
外语水平： |
优异 |
| 月薪范围： |
面议 |
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| 性格特点： |
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| 是否招应届毕业生： |
否 |
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| 职位描述： |
Detailed Tasks:
Policies
-Maintain procedures in compliance with NCR policies
Service Order Management
-Perform Pre-Billing Verification process
-Request and track suspended CFS/D1 contracts
-Submit cancellations for twilight or discontinued products
-Administer warranty process (initial equipment file and contract requirements, expirations)
-Price Quotes (uplifts, discounts, bill frequency, header adj., site pricing, and zone uplifts)
-Resolve A/R issues as related to maintenance billing
-Resolve invoicing discrepancies
-Receive CS service information from the customer and submit to the Billing Operations Center
-Additions and correction of master customer numbers and site number alignments
-Review legal agreement for completeness of Terms & Conditions for maintenance billing
-Review CFS/D1 contract/quote for completeness in compliance with the legal agreement
-Verify and communicate invoice preferences to the BOC per the customer
-Develop and maintain CAMMs (Customer Advocate Mini Manuals)
-Adherence to the corporate cancellation process (obtain proper approvals)
-Research and create site codes / For Use At #’s (FUA)
-Support of Accenture SCA/AR
-CA attend to SCA/AR concerns and issues on an customer account.
Archiving, Records Retention and Audit Support
-Provide archiving and records retention in accordance with NCR policies and NCR practices.
-Provide internal and external audit support as requested |
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| 备注： |
有意者将简历发送到bpo.china.recruiting@accenture.com
并写明申请公司职位。 |
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